Ready-to-ship products may be eligible for return if they are unused, uninstalled, and returned in their original condition and packaging. Contact Palmer Marble before arranging any return.
Custom and made-to-order products are produced according to the customer’s approved selections and are generally not eligible for return or exchange unless they arrive damaged or materially differ from the confirmed specifications.
Contact us immediately if you need to cancel an order. Once materials have been purchased or production has started, cancellation may no longer be possible.
Natural differences in color, veining, markings, texture, and pattern are not considered defects.
Do not install a product if you believe there is a problem. Contact us before installation.