Shipping policy
SHIPPING POLICY
Palmer Marble ships throughout the United States. Shipping availability, cost, and delivery method may vary depending on the product’s size, weight, destination, and whether it is ready to ship or made to order.
PROCESSING AND PRODUCTION
Ready-to-ship products are prepared for dispatch after payment has been received and the order has been confirmed.
Custom and made-to-order products require production before shipment. Production estimates vary depending on the design, dimensions, stone availability, customization, and current workload. Any timeline provided on a product page, quote, invoice, or order confirmation is an estimate and is not guaranteed.
Production time and shipping time are separate.
SHIPPING COSTS
Shipping charges shown at checkout apply only to the products and destination included in that order. If a shipping rate was displayed incorrectly because of product dimensions, weight, delivery access, or destination, Palmer Marble will contact the customer before accepting payment or shipping the order.
Any additional delivery service requested by the customer, including inside delivery, liftgate service, limited-access delivery, storage, redelivery, or address correction, may require an additional charge.
DELIVERY
Products may be shipped by parcel carrier, air freight, or freight carrier depending on their size and weight. Large marble products may arrive in a protective wooden crate.
Standard delivery does not include installation, unpacking, debris removal, or placement inside the property unless specifically confirmed in writing.
Customers are responsible for providing an accurate delivery address, telephone number, and any information required for safe delivery. Customers must also arrange sufficient help and appropriate equipment to receive and move heavy products.
DELIVERY ESTIMATES
All shipping and delivery dates are estimates. Delays may occur because of carrier operations, weather, customs processing, transportation disruptions, incorrect customer information, missed appointments, or other circumstances outside Palmer Marble’s reasonable control.
A delay alone does not automatically qualify an order for cancellation or refund, particularly after production has begun.
TRACKING
Tracking information will be provided when available. Some freight shipments may require the carrier to contact the customer to arrange delivery.
INSPECTION AND DAMAGE
Inspect the crate and packaging when the shipment arrives. If visible damage is present, photograph the unopened crate, packaging, shipping label, and damaged areas before unpacking.
Inspect the product promptly after delivery. Shipping damage must be reported to palmermarbleinfo@gmail.com within 48 hours of delivery.
Keep the product, crate, and all packaging materials until the claim has been resolved. Do not install, repair, modify, discard, or return a damaged product without written instructions from Palmer Marble.
INCORRECT ADDRESS OR MISSED DELIVERY
Customers are responsible for additional carrier charges caused by an incorrect or incomplete address, refusal of delivery, missed delivery appointment, inaccessible location, storage, redelivery, or address change requested after shipment.
INTERNATIONAL ORDERS
International shipping may be available by request. Customers outside the United States are responsible for confirming applicable customs duties, taxes, brokerage charges, import requirements, and delivery restrictions before ordering unless otherwise confirmed in writing.
CONTACT
For shipping questions, email palmermarbleinfo@gmail.com and include your order number.